Online Store Returns & Credits

Drakes Online is a 100% online service, using the Drakes Supermarkets network of stores to obtain the best products for its customers. As such, orders may be prepared and despatched at various sites, even those picked up at a Click & Collect site. For these reasons, all questions, queries, and complaints must be directed to the Online Shopping Team via email to Please note that for delivered items, the driver cannot inspect or replace any items delivered.

If you receive a Fresh Item that is not up to your standards we will issue you with a 100% credit. Email us at with a brief description of your concerns and include a photo if you are able. Please keep the goods until we confirm your refund as we may need to arrange for inspection.

Damaged or Missing Items - Please contact with your order number, and if possible a photo of any damaged items so that we can assist you.

We guarantee a resolution of your concerns Monday - Friday 8am-5pm.